How much are the shipping costs?

These are calculated at checkout.Shipping is currently free worldwide!

How do I redeem a voucher code?

Enter your voucher code at checkout and please remember that it is case sensitive. Then click “Apply”.

Problems ordering?

Please do not hesitate and contact us directly: kontakt@black-shadows.de .


How is a purchase contract concluded?

A purchase contract is only concluded when the customer has ordered the product and it has been shipped. This will also be confirmed with a shipping email from Black Shadows.

Which payment methods are accepted?

We accept all credit cards, Apple Pay, Google Pay and Pay Pal.

I have received the goods but no invoice yet, what should I do?

You should receive the invoice by email within a few days.


Where does Black Shadows deliver?

Black Shadows ships its goods worldwide.

Do you receive a shipping confirmation?

Once your item has been shipped, you will receive a shipping confirmation via email or SMS.

How to track deliveries?

You will receive an email with your tracking number as soon as the order has left the warehouse. You can track your order status here: https://f521bf.aftership.com/ .

My delivery is incomplete, what should I do?

If you have ordered several products from Black Shadows and only received some, the other products will certainly arrive within the next few days. If the order remains incomplete, we ask you to contact us at Write to kontakt@black-shadows.de . This allows us to offer you the best customer service.